Orders

Once your order has been placed, we will aim to get it picked, packed and shipped on the same day before 2pm (on working days, Monday- Friday). For orders that are received after 2pm will be sent out the following working day (Monday- Friday). This may be a little longer during busy periods.

You will receive an email confirmation when your order has been dispatched. If there are any issues, we will contact you via email.

Deliveries

All our deliveries are sent using Royal Mail. The delivery time fame is next working day. However, with all our efforts to ensure you receive your order the following day, this is not a guarantee due to being out of our control.

Delivery charges are:

o   Next Day: £5.99

o   Currently we only deliver within mainland United Kingdom.

o   Please contact us via our contact us form before placing an order, if you require shipping outside mainland UK or to Europe.

Product faulty/ Damaged

We are sorry if you are not completely satisfied with your order due to the product been faulty or received damaged. Please contact us via our contact us form who will be happy to assist and resolve the issue in a timely manner. (This would need to be done within 24 hours of receiving your order).

Returns & Refunds

Changed your mind? No problem, We are happy to accept returns within a 14 days period from when you have received your order.  The return of your order will be at your own cost. Please contact us via our contact us form to arrange a return for refund/ exchange.

For a refund, the product must be still in its brand new condition, not used and has no damage. You will need to contact us via our contact us form who will be happy to assist in your return request.

Can I cancel my order?

We try to pick and post all orders within a time limit therefore it would not be possible to cancel an order once it has been packed and shipped.